Nobody appears when I create a room
SHIFT finds other players over the local network, so every device has to be on the same Wi-Fi, in the same room, with the app open. If the list stays empty: allow Local Network access (SHIFT cannot see anyone without it — turn it back on in Settings › SHIFT if you declined); make sure nobody is on a guest network, a VPN, or cellular data; check everyone is on the same version of the app; and remember guests can type the four-letter room code directly instead of waiting for the room to appear.
Can I play with friends who aren't here?
No. SHIFT is built for a table where everyone is physically present — that is the whole point of the game, and it is why there is no server, no account and no chat. Remote play is not planned.
I bought something and it didn't arrive
Open the app and tap Restore purchases on the home screen. That reconciles your account against the App Store and gives back anything you own, on any device signed in to the same Apple Account. If something is still missing, email us with the receipt Apple sent you.
My name is blank at the table
Apple gives an app your name only once, the first time you authorize Sign in with Apple — and never again, including if you chose to hide it. If your name is missing or wrong, revoke SHIFT under Settings › your name › Sign in with Apple, then sign in again and let it share your name.
There's no music
That is deliberate. Music plays on the Host's device only — eight devices starting the same track a fraction of a second apart is noise, not a soundtrack. Sound effects still play on every device. The silent switch also mutes the game, and whatever the room was already playing keeps playing.
How many people can play?
Up to eight in one room. A free room seats six; the upgrade to eight is a one-time purchase made by the Host, and guests never pay anything.
Someone dropped out mid-round
A lost connection is not the same as leaving. SHIFT holds the spot open and reconnects on its own when the device comes back. If a player genuinely left, the Host can remove them and the round continues.
I want to delete my account
Settings › Delete account, inside the app. It removes your profile and wipes the data stored on your device. Purchases stay attached to your Apple Account and can be restored if you come back.